Early morning #managementstyle lessons from Sh. Moti Lal, the car cleaning guy who returned to work after 60 days of #lockdown Couldn’t miss his level of preparation to restart his business operations 

 1) Saw him sporting A mask and gloves as per workplace guidelines issued by Government of India 

 2) During Our short conversation he told me, he’s expecting more and more people to continue #workfromhome, leading to reduced usage of their #cars and #automotive machines, he’s decided to move from fixed cost model to daily charge model, so his clients will now get charged only for the number of days they decide to get their cars cleaned (Putting the interest of customers ahead, #customerservice)  

3) And as we were nearing our chat, he informed me about the launch of  a #premium cleaning service that he begins to deliver, where instead of #water, he will get the vehicles sanitized using branded industrial #Disinfectant 

I was honestly mighty impressed with his business acumen and despite availing his services as our car cleaner for 5 years never knew that he possesses  wonderful, sharp , Real life business #leadership skills

And on day one of his resuming his services and operations he will come fully prepared with his new standard operating procedures 

Lessons for lot of Business Leaders, HR Heads, Finance Leaders to get their strategy in place before full service operations are undertaken at their offices, factories & establishments 

Important Takeaway: willingness to change and catching early signals of what customers may demand after the whole corona virus fear subsides will play A huge & decisive role for brands and products who will either end up occupying A permanent space in the minds of the king customers or with lack of preparedness and slow pace of actions can lose their customers to competitive-rival brands.